Rules — The Pokies 114

Introduction and Scope

Welcome to the official Rules page for The Pokies 114, operated through pokies106net.net. This page explains the terms that govern your use of our gaming services, how we operate, and what you can expect when playing on our platform. We tested many parts of our operational flow and publish this guidance so you can play with clarity. These Rules apply to all players who access The Pokies 114 via desktop, mobile or other internet-enabled devices.

By registering an account with The Pokies 114 you agree to be bound by these Rules and any subsequent updates. If you do not accept any part of these Rules you must stop using our services immediately.

Operator Information and Regulation

The Pokies 114 is operated by a company registered under number 3-102-841524 and established in 2021 with a registered location near the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. We operate under recognised standards and oversight and apply best-practice controls across our platform to ensure fairness and safety. Our operations are conducted in line with applicable regulatory requirements, and we maintain internal compliance programs to meet anti-money laundering, responsible gambling and player protection expectations.

Acceptance and Changes to the Rules

These Rules are legally binding. They come into effect when you complete registration. We may update or amend these Rules from time to time for business, legal or regulatory reasons. When changes are material we will publish an updated version on this page. You are responsible for checking for updates; continued use after an update constitutes acceptance.

Who May Use The Pokies 114

Access to The Pokies 114 is restricted. You may only use our services if you meet all of the following requirements:

1. You are at least the legal gambling age in your place of residence.
2. You are located in a country where online gambling is permitted by law and by our site rules at the time of play.
3. You have not been previously excluded from gambling or had an account restricted by us.
4. You agree to provide accurate personal information where requested and to cooperate with verification requests.

Account Registration and Identity Verification

Creating an account requires you to provide correct personal details including your full name, date of birth, contact details and other information we may request to comply with legal obligations. We tested the registration and verification workflow and our results show that straightforward verifications are typically completed quickly, but complex or document-dependent checks can take longer.

We may ask for one or more of the following documents to verify your identity, address and payment methods:

We reserve the right to restrict access until verification is complete. All documents must be real and unaltered. If you fail to provide requested documentation, we may suspend or close your account.

Account Use and Conduct

Your account must be personal and registered in your own name. You must not:

• Create multiple accounts to exploit promotional offers unless explicitly permitted by us in writing.
• Use automated systems, bots or software to play or influence outcomes.
• Collude with others to gain an unfair advantage.
• Attempt to use third-party funds without disclosure and permission.
• Abuse technical faults, game malfunctions or timing errors to secure funds or wins.

We test for irregular patterns and have automated and manual review processes. If we detect or reasonably suspect prohibited conduct we will take appropriate action including withholding funds, suspending accounts, voiding bets or referring matters to law enforcement.

Deposits

We accept a range of payment methods. Deposit processing times depend on the chosen method and your financial institution. Deposits will appear in your account when the funds are confirmed. We may impose limits on deposit amounts and require additional verification for large or unusual deposits.

Acceptable funding practices require that you:

• Use payment methods registered in your name unless previously approved by our support team.
• Comply with any limits or conditions shown in your payment section.
• Provide supporting documents if requested to confirm ownership or source of funds.

Withdrawal Policy

We aim to process withdrawal requests promptly while meeting our compliance obligations. Our internal processing times vary by method. Once processed by us, the time it takes for funds to appear in your account is dependent on your bank or payment provider.

Key points about withdrawals:

1. We may require identity verification prior to processing any payout.
2. Withdrawal methods are typically the same as deposit methods where possible.
3. We may refuse or return withdrawals that violate our terms or where funds originate from unauthorised sources.
4. We do not charge withdrawal fees; however, your financial institution may apply fees or conversion charges.
5. We are not a bank; accounts do not accrue interest and no currency conversion service is implied beyond payment provider options.

To help set expectations, here are typical processing guidelines we operate under:

We may apply wagering requirements to deposited funds before withdrawal is permitted. For example, deposit playthrough requirements can differ by method and promotion—always check the specific terms that apply to your deposit or bonus.

Bonuses, Promotions and Bonus Abuse

Bonuses and promotions can add value to your play but come with conditions. We design terms to be clear and enforceable. Our testing of several promotions shows that the most common misunderstandings arise from wagering requirements, game weightings and eligibility periods. Read the specific terms for each offer carefully.

Important rules about bonuses and promotions:

• Bonus offers may be subject to wagering requirements and game restrictions.
• Some promotions are valid only for specific games or game types; using the bonus on excluded games may result in voided winnings.
• Using strategies intended solely to meet wagering requirements (for example, low-risk hedge play designed to unlock bonus funds) is prohibited.
• Duplicate or multiple-account abuse of welcome offers or time-limited promotions is prohibited and may result in cancellation of bonuses and any related winnings.

If we determine that a player has engaged in bonus abuse, we will cancel the bonus and any winnings derived from it. Our decisions are made after investigation and may include review of play patterns, bet sizing and account history.

Game Fairness and Malfunctions

We use certified game providers and industry-standard random number generation for our games. In the rare event of a game malfunction, exploit, or software error you must not attempt to benefit from the error. We will investigate malfunctions and determine the appropriate remedy, which may include voiding affected bets or restoring funds. Our decision in relation to software errors and malfunctions is final and binding.

Responsible Gambling and Account Limits

We take responsible gambling seriously. Players can set deposit, loss, wager and session limits in their account settings or request limits through our support team. We recommend that you:

• Set realistic limits and take regular breaks.
• Never gamble with money you cannot afford to lose.
• Seek help if you suspect gambling is creating harm to you or others.

If you require self-exclusion or extended cooling-off periods, contact support and we will enact the necessary block. Self-exclusion requests are treated as urgent and will be actioned quickly. We also may issue temporary or permanent exclusions where we identify harmful behaviour or evidence of problem gambling.

Anti-Money Laundering (AML) and Source of Funds

To meet legal obligations and protect customers, we operate AML procedures. We may request information or documents to verify the source of funds for deposits or to support large transactions. If we detect suspicious activity, we will suspend payments and report information to the relevant authorities where required by law.

Privacy and Data Use

We collect and process personal data to provide our services, to comply with legal obligations and to prevent fraud. Personal data is handled in accordance with our privacy standards and applicable law. We will retain information as required for legal, regulatory and operational needs. By using our platform you consent to the collection and processing of your data as necessary to provide gambling services and maintain security.

Suspension, Closure and Recovery of Funds

We may suspend or close accounts where:

• There is suspected fraud or criminal activity.
• Rules or terms have been breached (including bonus abuse or collusion).
• Verification documents are not provided when requested.
• We are required to do so by law or regulatory instruction.

If your account is suspended or closed we will notify you where possible and provide reasons unless doing so would violate legal obligations. Funds subject to investigation may be held until inquiries are complete. In cases where funds are unjustly withheld we will return them promptly upon verification; where illegal activity is found, funds may be forfeited or handed to the appropriate authority.

Disputes and Complaints

If you have a complaint about our service, account handling or payments you should contact our customer support team with full details. We will acknowledge and investigate complaints and aim to resolve them quickly and fairly. If you remain dissatisfied after our internal review we will provide information about any independent dispute resolution options available to you.

Jurisdiction and Governing Law

These Rules are governed by the laws applicable to the operation of The Pokies 114 and may refer to the regulatory framework relevant to our operations. Where disputes require legal resolution, the jurisdiction applicable to the operator will be used, subject to mandatory consumer protections in your territory.

Criminal Activity and Cooperation with Authorities

We will not tolerate criminal activity. If we suspect money laundering, fraud, identity theft or other illegal conduct we will cooperate with law enforcement and regulatory bodies and provide requested information. Such cooperation may include retaining records and submitting reports to relevant authorities.

Player Responsibilities

As a player you are responsible for:

• Ensuring that online gambling is permitted at your location before playing.
• Maintaining the security of your account credentials and notifying us immediately of any unauthorised access.
• Providing accurate and current information when requested for verification.
• Playing in a manner consistent with these Rules and applicable laws.

Examples of Prohibited Behaviour (Non-Exhaustive)

1. Using two or more accounts to redeem a single promotion more than once when not permitted.
2. Using software to alter game outcomes or automate betting actions.
3. Engaging in collusion to share information or coordinate bets to produce an unfair advantage.
4. Abusing a bonus by deliberately meeting wagering requirements with minimal risk bets.

What We Do When Rules Are Breached

When we identify a breach we may take one or more of the following actions depending on severity and evidence:

• Temporarily suspend account access pending investigation.
• Confiscate or void bets and winnings arising from prohibited activity.
• Close accounts and withhold funds where appropriate.
• Refer matters to law enforcement or financial institutions for recovery or prosecution.

Technical Issues and How They Are Handled

If a game or system malfunction occurs you must not attempt to exploit it. Report the issue to support immediately. We will investigate and determine remedies, which may include voiding the affected events, restoring balances or replaying transactions. Our published determinations following investigation are final.

How to Contact Us and Support Expectations

For account, verification or payment related enquiries, contact our support team via the channels listed in your account area. We test support responses regularly and our results show that standard enquiries are often acknowledged promptly and resolved within a few business days. Complex matters may take longer depending on verification and third-party involvement.

Record Keeping and Evidence

We keep records of transactions, communications and verification documents as required by law and for security. In any dispute, our internal records are used as the primary source of truth. Please keep your own records of critical communications and transactions as well.

Key Contact and Procedure Summary

Final Notes and Commitment

Our mission at The Pokies 114 is to provide a safe, fair and transparent gaming environment. We continuously monitor our systems, update our controls and educate our team to improve player protection. We tested our critical customer journeys, and our quality assurance indicates that the controls described on this page work effectively for the majority of cases. If you have any questions or require clarification about these Rules, please contact support.

These Rules form the baseline of the relationship between you and The Pokies 114. They are intended to be clear, enforceable and balanced between protecting player rights and preserving the integrity of our gaming services. Please review them regularly and play responsibly.

Version and Last Updated

This page contains the current Rules for The Pokies 114. Check the site footer or account notifications for the date of the latest update. Continued use constitutes acceptance of any updated terms.